Refund policy

All Sales Are Final

All sales are considered final, and we do not accept returns or exchanges due to change of mind.

Damages and Issues

Please inspect your item(s) upon receipt. If you receive a defective, damaged, or incorrect item, please contact us within 7 days of receiving your parcel so we can evaluate the issue and resolve it promptly.

Claims for defective items must be supported with clear evidence (photos/videos) as required by our team.

We will assess the issue and proceed with a replacement in accordance with our company policies.

Defects Eligible for Replacement (Within 7 Days):

(Claims made beyond this period cannot be processed)
Replacements are subject to company policies and conditions.

● Cracks, deep scratches, or dents
● Permanent stains or dirt that cannot be removed
● Temperature retention issues (e.g., condensation/sweating, failure to retain heat/cold as specified)
● Leakage

Condition:
Returned items must be in their original packaging with all tags intact.

For further inquiries, please contact: montigo.th@revbites.net

Refunds

We will notify you once your return request has been received and inspected. If approved:

Refunds will cover the product price only Shipping fees are non-refundable, as the delivery service has already been completed

Refunds will be processed to your original payment method within 14 business days.
Please note that your bank or credit card provider may require additional processing time.

If more than 20 business days have passed since your refund was approved and you still have not received the amount, please contact us at: montigo.th@revbites.net