Privacy policy

Last updated: November 18, 2025

This Privacy Policy explains how Montigo (“Site,” “we,” “us,” or “our”) collects, uses, discloses, and protects your personal information when you visit the website, use our services, or make purchases from www.th.shopmontigo.com (“Site”), including any communications related to the Site (collectively, the “Services”).

In this Policy, “you” refers to all users of our Services, whether customers, website visitors, or others whose information we collect in accordance with this Policy.

By using our Services, you consent to the collection, use, and disclosure of your information as described herein. If you do not agree, please refrain from using our Services.

1. Updates to this Privacy Policy

We may update this Policy from time to time to reflect changes in our operations, legal requirements, or regulations. Updates will be posted on the Site with the “Last updated” date,

and additional measures may be taken as required by law.

2. Information We Collect

The information we collect depends on how you interact with our Services and includes:

2.1 Information You Provide Directly

Examples include:

  • Contact details: name, address, email, phone number
  • Order information: shipping/billing address, payment details
  • Account information: username, password, security questions
  • Customer service communications: content of inquiries or requests

If you do not provide required information, you may be unable to use certain parts of our Services.

2.2 Information We Collect Automatically

We use cookies, pixels, and similar technologies to collect data such as:

  • Device and browser information
  • IP address
  • Site usage behavior
  • Login and account activity

2.3 Information from Third Parties

Examples include:

  • Platform providers (e.g., Shopify)
  • Payment processors
  • Analytics or advertising service providers
  • Third-party tracking technologies

Information obtained from these sources is used and retained in accordance with this Policy.

3. How We Use Your Personal Information

We use your information for purposes such as:

3.1 Providing Products and Services

  • Processing orders and payments
  • Shipping products and facilitating returns/exchanges
  • Managing and maintaining user accounts
  • Sending transaction-related notifications

3.2 Marketing and Advertising

  • Sending marketing emails or messages
  • Displaying personalized ads on our Site and other websites
  • Customizing your experience on the Site

3.3 Security and Fraud Prevention

  • Detecting and preventing harmful activities
  • Monitoring accounts for potential breaches
  • Providing security advice to users

3.4 Communication and Service Improvement

  • Customer support
  • Analyzing and improving service performance

4. Cookies

We use cookies to:

  • Operate and improve our website functionality
  • Remember your preferences
  • Collect analytics to enhance user experience
  • Allow certain third parties to serve tailored advertisements

You may disable cookies via your browser settings, but some features may not work properly.

5. Disclosure of Personal Information

We may share your information with third parties under this Policy, including:

  • IT service providers, order fulfillment, shipping, payment processing, and analytics partners
  • Marketing partners
  • Third parties you consent to disclose information to
  • Government or law enforcement agencies as required by law
  • In business transactions such as mergers or acquisitions

We do not use or disclose sensitive information without your consent.

6. Third-Party Websites

Our Site may contain links to other websites. We are not responsible for their content, security, or data practices. Please review their privacy policies when you visit them.

7. Children’s Information

Our Services are not directed to children, and we do not knowingly collect children’s information. If we become aware of inadvertent collection, please contact us to delete such data.

8. Security and Data Retention

While we implement reasonable security measures, no system is completely secure. Please avoid sending sensitive information through unsecured channels.

We retain your data only as long as necessary for business purposes, legal compliance, dispute resolution, and enforcement of agreements.

9. Your Rights

Depending on applicable law, you may have rights such as:

  • Access to your personal data
  • Correction or deletion of data
  • Data portability requests
  • Objecting to the sale or sharing of your data or targeted advertising