FAQs

MONTIGO’s design origin began in Melbourne, Australia. The brand is currently owned and operated by a Malaysian-based team, with headquarters and manufacturing facilities located in Malaysia, serving customers throughout the Southeast Asian region.

All MONTIGO products are manufactured using high-quality materials. Bottles are produced from Food Grade 304 (A2) stainless steel, designed for durability and corrosion resistance. Lids are manufactured from BPA-free PP plastic to ensure product safety and compliance with food-contact standards. The company is committed to sustainable and environmentally responsible product development.

MONTIGO offers multiple lid options to support different usage needs and lifestyles:

• Ace Flex Cap: Equipped with honeycomb insulation and a non-slip silicone carry handle for extended temperature retention. (Compatible with Ace Bottle)
• Ace Straw Cap: Designed for one-hand operation with built-in straw. (Note: Provides slightly lower insulation performance compared to the Flex Cap.)
• Ace Spout Cap: Wide-mouth, high-flow twist cap with leak-resistant sealing. Suitable for sports and outdoor activities. (Compatible with Ace Bottle)
• Ace Flip Cap: Flip-top design for easy, splash-resistant drinking. (Compatible with Ace Bottle)
• Sense Coffee Cap: Leak-resistant lid designed for hot beverages and single-handed use. (Compatible with Sense Coffee Cup)
• Sense Straw Lid: Integrated straw design for cold beverages. (Compatible with Sense Coffee Cup)

MONTIGO products are designed with double-wall vacuum insulation technology. Under proper usage conditions, products are capable of maintaining:

• Cold temperature retention for up to 24 hours
• Hot temperature retention for up to 12 hours
  

Actual performance may vary depending on model, ambient temperature, and usage conditions.

MONTIGO products are recyclable. Users are advised to separate stainless steel and plastic components before disposal to allow proper recycling through local facilities.

The Company does not recommend placing bottles or cups in a freezer or extreme cold environments. Extremely low temperatures may damage the vacuum seal and reduce the product’s insulation performance. Due to the double-wall insulated structure, liquids inside the bottle will not freeze effectively even when placed in a freezer.

Stainless steel products must not be placed in a microwave oven under any circumstances, as this may cause sparking and pose serious safety risks.

1 Bottles / Stainless Steel Cups / Stainless Steel Straws

Products must be hand washed using warm water and mild dish soap, and air-dried thoroughly. Dishwashers are not recommended, as high temperatures may damage the exterior coating and base.

2 Glass Infuser
Glass infusers are dishwasher safe.

3 Lids and Caps
Lids and caps should be cleaned daily using warm soapy water. Occasional use of the dishwasher is permitted (top rack only). Frequent dishwasher use may cause seal degradation.

4 Bamboo Components
Bamboo parts must be hand washed only. Do not soak in water. Dry immediately after washing.

Fading or discoloration of silicone handles may occur due to exposure to sunlight, heat, sweat, or chemical substances such as sunscreen. This is considered normal wear and tear.

Recommended care:

• Avoid exposure to direct sunlight and high temperatures
• Rinse immediately after contact with sweat or sunscreen
• Avoid excessive stretching or pulling
• Ensure the product is completely dry before storage

Routine cleaning should be performed using mild dish soap and a soft sponge or brush, including the lid, straw, and rubber seals.

For stubborn odors and stains:

• Use a baking soda and warm water paste to scrub the interior
• Alternatively, soak in warm water mixed with white vinegar or lemon juice for 30–60 minutes

After cleaning, the product must be thoroughly dried. It is recommended to store the bottle with the lid off or slightly open to prevent moisture buildup and odor formation.

The products are made from high-grade stainless steel. Rust-like spots are generally caused by surface mineral deposits or external residue and do not indicate corrosion of the metal.

Cleaning guidelines:

• Wash with warm soapy water for light staining
• Soak in warm water mixed with baking soda for 1–2 hours for heavier stains
• Use a vinegar and water solution (1:3 ratio) or lemon slices for deep stains, then rinse and dry thoroughly

To prevent staining, avoid storing the bottle while damp and avoid leaving acidic beverages (such as coffee, tea, or juice) inside overnight.

Customers may place orders by selecting products on the website, adding them to the shopping cart, and completing the checkout process. Account registration is not required (Guest Checkout available). Upon successful payment, an order confirmation email will be sent to the email address provided by the customer.

The Company accepts payments via credit/debit cards, online banking (Mobile Banking), and electronic wallets (E-Wallets).

A confirmation email will be automatically sent upon successful payment. If the confirmation email is not received, customers are advised to check their Spam/Junk folder or contact the Company at montigo.th@revbites.net.

Orders may only be amended if the items have not yet been processed, packed, or dispatched. Customers must contact the Company immediately while the order status remains “Processing”.

The Company currently delivers within Thailand only.

Delivery times are estimates and commence from the date of dispatch from the warehouse:

• Bangkok and Metropolitan Area: approximately 1–3 business days
• Other Provinces: approximately 2–5 business days, depending on destination

The Company primarily uses DHL Express and reserves the right to change the courier without prior notice.

Shipping fees are displayed during checkout and are subject to change without prior notice.

A tracking number will be provided via email once the order has been dispatched.

If the tracking system shows the parcel as “Delivered”, the Company shall not be liable for any loss, theft, or damage, and no refunds will be issued in such cases.

Customers are responsible for ensuring that the shipping address is accurate and complete. Once an order has been dispatched, the Company cannot redirect parcels or issue replacements for items delivered to an incorrect address provided by the customer.

Customers must notify the Company within 48 hours of receiving the product, along with clear photographic or video evidence, for the Company to assess and arrange a resolution.

Orders may be cancelled or amended only if they are still in “Processing” status and have not been packed or shipped.

Due to hygiene reasons, the Company does not accept returns for “change of mind”.

If an incorrect item has been delivered, customers must contact the Company with supporting evidence. The Company will arrange for the correct item to be sent.

Defect claims must be reported within 48 hours of receipt. Claims submitted after this period will be handled in accordance with the manufacturer’s warranty terms.

All products purchased through the website are covered by a 2-year manufacturer’s warranty, subject to the terms and conditions of the manufacturer.

Customer service hours are Monday to Friday, 10:00 AM – 6:00 PM (Thailand Time).
Customers may contact the Company via email at: montigo.th@revbites.net